Forward emails to your Email Capture Address

Your Email Capture Address allows you to log email communication with your contacts from your email client in your OnePageCRM account. We would recommend storing a copy of your Email Capture Address as a contact in your address book for easy access when emailing directly from your email client.

In this article:
Find your OnePageCRM Email Capture Address Forward an email from your email client to OnePageCRM
Respond and store an email from your email client in OnePageCRM Where are emails logged in OnePageCRM?

How to find your OnePageCRM Email Capture Address

1
Go to your  User Profile / Initials (in the top right-hand corner) → Select  All  Apps and Integrations  → under  Communication Apps go to  Email .
2
Under  Configuration, click  Need to forward emails and create new contacts to OnePageCRM?
3
Your unique Email Capture Address is found in the box below.

Note: To generate a new Email Capture Address click Generate a new one.

Forward an email from your email client to OnePageCRM

Forward the email and in the  To field put your Email Capture Address to log this email in OnePageCRM.

Respond and store an email from your email client to OnePageCRM

Reply to a contact from your email client and paste your Email Capture Address into the Bcc field so the email is logged in OnePageCRM.

Where are emails logged in OnePageCRM?

  • Captured emails are logged under the contact’s Emails timeline tab. Note: Emails or attachments must not exceed 30MB per email

  • You can also find them on your Email page under All Email
    
  • If the email address doesn't exist in OnePageCRM but the Email Capture Address has been added in the To or Bcc field, the email will be sent to the Notifications area in OnePageCRM. 

  • Here you have the option to assign it to an existing contact, create a new one or delete the unassigned email.
  • NOTES
    • Your total available file storage depends on your plan: 
      • SMB: 10GB/user
      • SMB Plus: 20GB/user
      • Enterprise: 40GB/user
    • Emails will be logged within a matter of minutes, but from time-to-time users may experience a slight delay depending on the volume of emails being processed at that time.
    • The subscript number on the top right corner on the Email tab appears when you have an unread email assigned to this contact.

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