LiveAgent

LiveAgent is a customer support platform for managing chats, emails, calls, and support tickets.

The LiveAgent Widget connects LiveAgent to OnePageCRM, letting you view a contact’s previous support tickets and conversations.

You need a LiveAgent account to connect it to OnePageCRM.
Only Account Owner or Administrators can configure and manage the integration.

Enable/Disable the LiveAgent Widget

In LiveAgent, click on the Gear icon → go to System → API → Add API key.

LiveAgent | Gear icon | System | API page

Copy the API token and click OK.

💡 Save your API token before leaving this page. For security reasons, it's only shown once.

In OnePageCRM, go to LiveAgent under Apps and Integrations → click Install.

OnePageCRM | Apps and Integration page

Under Configuration → add the subdomain and paste the API token → click on Connect to LiveAgent.

OnePageCRM | LiveAgent

💡 The subdomain is the first word after https:// in the URL and is used to log into your LiveAgent dashboard.

Open a contact → find the Widget above the Contact Timeline → click to expand.

Click on the LiveAgent widget to expand it.

Once expanded, it will display:

Date - The date when the ticket was created

Subject - The subject line and a link to view it in LiveAgent

Status - The status of the ticket - it gets updated if the status changes

Expanded LiveAgent widget with the data

💡 The widget checks the first 10 email addresses and displays any matching data.

💡 Drafted or scheduled emails will not be displayed.

💡 Any user can view the content of the ticket in LiveAgent by clicking the URL.