Groove

Groove is a customer support software that helps your resolve support tickets with a shared inbox knowledge base, live chat, and AI-assisted workflows.

With the Groove widget in OnePageCRM, users can connect their Groove account and view a contact's support ticket history directly from their CRM.


  • You need a Groove account to connect it to OnePageCRM.
  • Only  Account Owner or Administrators can configure and manage the integration.

In this article:



Enable/Disable the Groove Widget


1
Log into your Groove account.

2
In the left-hand side menu, click on Settings → select Integrations → click on Create Groove API token.

Groove | Settings | Webhooks & API page


3
The API token will be displayed in a pop-up window → copy it and click OK.

💡 Save your API token before leaving this page. For security reasons, it's only shown once.


4
Go to Groove under Apps and Integrations → click Install.

OnePageCRM | Apps and Integration page


5
On the Configuration tab, paste the API Token into the provided field → click Connect to Groove.

OnePageCRM | Groove Configuration page


Find/Use the Groove Widget

Jump up to Article's Overview ⮝

1
Open a contact → scroll down to the Groove widget above the Contact Timeline → click on it to expand.

Click on the Groove widget to expand it.


2
Once expanded, it will display:

  • Date - Creation date of support email
  • Subject - Subject of support email
  • Status - Status of support email

    • Expanded Groove widget with the data


    💡The widget checks only the contact's primary email address for matching data.

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