Groove

Groove is customer support software for managing customer conversations and support tickets.

The Groove Widget lets you connect Groove to OnePageCRM and view a contact’s support ticket history.


  • You need a Groove account to connect it to OnePageCRM.
  • Only  Account Owner or Administrators can configure and manage the integration.

In this article:

Enable/Disable the Groove Widget
Find/Use the Groove Widget


Enable/Disable the Groove Widget


1
In Groove, go to Settings → Integrations → click on Create Groove API token.

Groove | Settings | Webhooks & API page


2
The API token appears in a pop-up → copy it → click OK.

💡 Save the API token before leaving this page. For security, it is only shown once.


3
In OnePageCRM, go to Groove under Apps and Integrations → click Install.

OnePageCRM | Apps and Integration page


4
Under Configuration → paste the API Token → click on Connect to Groove.

OnePageCRM | Groove Configuration page


Find/Use the Groove Widget

Jump up to Article's Overview ⮝

1
Open a contact → find the Widget above the Contact Timeline → click to expand.

Click on the Groove widget to expand it.


2
Once expanded, it will display:

  • Date - The creation date of support email
  • Subject - The subject of the support email and a link to Groove.
  • Status - The status of support email

    • Expanded Groove widget with the data


    💡The widget checks only the contact's primary email address for matching data.

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