How email open tracking works
Email open tracking shows when your emails are opened and how often so you can follow up at the right time.
Email open tracking is available on the Business and Max plans. Upgrade here.
In this article:
| Enable email open tracking |
| Disable email open tracking for all emails |
| Enable/Disable email open tracking for individual emails |
| Using email open tracking |
| Enable/Disable email tracking notifications |
Enable email open tracking
Jump up to Article's Overview ⮝To enable Email open tracking, first connect your email client to OnePageCRM.
The Email Tracking can be turned off before sending each email.
If you contact customers in the EU, make sure your use of email tracking complies with GDPR.
Email tracking uses a tracking pixel to detect opens. It only records whether an email was opened—no other data is collected.
Disable email open tracking for all emails
Jump up to Article's Overview ⮝
The Email Tracking can be turned off before sending each email.
Enable/Disable email open tracking for individual emails
Jump up to Article's Overview ⮝When sending an email you can enable or disable the email open tracking at the bottom of the email editor, by clicking on Tracking and sliding the toggle next to Track email.
| Toggle set to Green | Email open tracking is enabled |
| Toggle set to Grey | Email open tracking is disabled |
Using email open tracking
Jump up to Article's Overview ⮝When email tracking is enabled, you can see:
- If an email was opened
- How many times it was opened
- When it was opened
Track your email opens in two places:
Email Page
Go to the Email Page → click Open tracking in the left-hand menu.
This folder shows emails by most recent opens, helping you focus on engaged leads.
Contact Page
Open a contact → scroll down to the Contact Activity Timeline → click the Email tab → hover over the timestamp to see opens.
If the email hasn’t been opened or tracking is off, you’ll see a crossed-out eye icon
- If email open tracking is off in Email Configuration, you can’t turn it on for individual emails.
- Emails sent from your email client aren’t tracked.
- Only the 10 most recent opens are shown; additional opens appear as “opened more than 10 times.”
- If you downgrade from Business or Max to Professional, new emails won’t be tracked, but existing data stays visible.
Enable/Disable email tracking notifications
Jump up to Article's Overview ⮝When sending an email, you can enable open tracking notifications at the bottom of the email editor. Click Track to open the dropdown, then select the options you want.
You can choose from the following:
| Opened | Once an email has been opened, you will get a notification via email. |
| Not opened in 36 hours | If unopened for 36 hours, you will be notified. |
| Opened many times | If opened 6 times, you will be notified. |
| Re-opened after a long time | If opened 6 months later, you will be notified. |