Focused User (Closed Beta Access)

This feature is in a closed Beta test group, if you'd like access please email

A Focused User can only view contacts assigned to them. Unlike the Account Owner, Administrators and Users, Focused Users can only view and edit the contacts owned by them. 

In this article:
Create a Focused User
Privileges of a Focused User

Create a Focused User

Go to the  gear icon → select Users and Billing.
Under  Users → click on the  Add user link.
In the User Details pop-up, enter values for the required  First nameLast name and  Email address (Username) fields.
Select Focused  User in the  Access drop-down.
You have the option assign different privileges in the Permissions tab → click  Next to open the Permissions tab.
In the Permissions tab tick each privilege to enable access → Click Send email to add the new Focused User.
Now that the Focused User has been created you must assign contacts to the  Focused User for them to start their work. 
Note: The contacts assigned to  Focused Users are the only contacts that they will see, however you can view their contacts by selecting their user in the  Team Stream.

Privileges of a Focused User

Similar to the general user, the  Focused User can be granted different permissions as required. However, certain restrictions apply as their access is limited to contacts that are owned by them/ assigned to them. Below is a list of what the Focused User can do on the account: 

  • View, edit and delete contacts assigned to them.
  • View and create Deals associated with contacts they own in the Pipeline and the Organization view. They can view the Pipeline only if the privilege is enabled for their user.
  • View, run and save custom reports the activity of contacts they own. 
  • Access the Organization view of a contact they own. The Focused User can view all organization activity of contacts pertaining to the organization. Only Deals associated with contacts they own will be visible here. The Focused User will be notified if there are other contacts associated with the organization that are not assigned to them. 
  • Create and Import new contacts. If the Focused User creates a duplicate contact with an existing email address, the original contact owner will be notified by email.
    Note: If the Focused User creates a duplicate contact with the same email address, any emails sent to that email address will be logged under all contacts in the account.

  • Export contacts they own if it's enabled from their user privilege. 
  • Run filter and tag contacts owned by them. 
    Note: Any filter run by a Focused User may not show full results of all contacts in the account.
  • Focused Users cannot add, edit or delete any user. They also cannot view the Team Stream.
  • View and edit account Preferences.
  • Focused Users can't be mentioned or notified in Calls, Notes and Deals if the contact you're working on is not owned by them.
  • Next Actions can't be assigned to a Focused User if the contact is not owned by them

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