Strong Customer Authentication and how to authorize my payment

Strong Customer Authentication is required for online payments as part of the second Payment Services Directive [PSD2] introduced by the EU on September 14th 2019. This was created to reduce the risk of fraud associated with processing online payments. 

If you're an EU Customer or your bank is based in the EU, then you may be required to complete the following two extra security steps when subscribing to or making changes to your subscription in OnePageCRM:

  1. Set up intent authentication - This is required when you're on trial with OnePageCRM but wish to update your card details before your trial ends.
  2. Payment intent authentication - This is required when your trial ends and you're ready to start your OnePageCRM subscription and / or you change your monthly payment amount by adding users.
In this article:
Authorize payment on Trial
Authorize payment after making a change to my subscription

Authorize Payment on Trial

1
Once you've reviewed your Billing details and subscribed to OnePageCRM,  you may be requested to complete authentication. Click  COMPLETE AUTHENTICATION.
2
When your trial ends, go to your User Profile → Users and Billing  → Billing Authenticate Payment.

Note: 
A reminder email will be sent to the email address associated with your Billing info and you will receive an in-app message in your OnePageCRM account.

Authorize Payment after making a change to my Subscription

If you make a change to the number of users on your subscription, you may be required to Authenticate Payment again.

Go to Your User Profile → Users and Billing → Billing → Authenticate Payment

Note: A reminder email will be sent to the email address associated with your Billing info and you will receive an in-app message in your OnePageCRM account.

  • Only the Account Owner can Authenticate Payment in OnePageCRM.
  • For more information on Strong Customer Authentication, see here.

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