Aircall
Aircall is a cloud-based phone system for sales and support teams.
By connecting Aircall to OnePageCRM, you will be able to view the call history for your CRM contacts, make calls directly from OnePageCRM, and see CRM data in Aircall Insight Cards.
- You need an Aircall account to connect it to OnePageCRM.
- Download and install the desktop client to make calls via Aircall
- Only Account Owner or Administrators can configure and manage the integration.
In this article:
| Connect your Aircall account | Insight cards |
| Make calls using Aircall | Aircall Widget |
Connect your Aircall account
💡 Ensure to complete this step. It’s required to display Insight Cards in the Aircall desktop and mobile apps.
💡 Each user can set their own Default Country Code.
💡 The integration detects the contact’s country from the address and automatically applies the correct country code.
👉 Example:
- Your default is Ireland (+353).
- You call a contact in Germany whose number isn’t in international format.
- If Germany is set in the address, the system adds +49 automatically.
Make calls using Aircall
Before making calls, you need to download, install and log into the desktop client.
In OnePageCRM, open a contact. You can start a call with Aircall in two ways:
💡 Select between multiple contact numbers via the numbers drop-down.
Insight Cards with Aircall CRM integration
If the phone number from an incoming call is already saved with a contact in the CRM, the Insight Card gives you an overview of the contact information saved in OnePageCRM.
💡 The Insight Cards in Aircall display contact-specific data for incoming or outgoing calls.
Aircall Widget
The Aircall widget provides users with a convenient and efficient way to review the contact's call history. This feature allows users to easily retrieve valuable information about previous calls, enabling them to stay informed and organized.
The Aircall widget feature is contact-specific and can fetch the data for the top 2 phone numbers saved for the contact.
💡 The Aircall widget shows contact-specific data for up to 2 phone numbers saved for the contact.
💡 By default, the widget shows the most recent 20 call events from the last 6 months. Click Show More to load another 20.
💡 If call recording/voicemail is enabled in Aircall Settings, clicking a link in the widget opens it in the Aircall Dashboard.
💡 Contact call history in the widget is visible to all users.
💡 Calls made to the organization’s main phone number are not included.
👉 Workaround: Add the organization’s number as a separate contact (e.g., “Acme Inc. Office”) in the CRM. Calls to this number will then appear in the Aircall widget.