Why some contacts selected in bulk are not updated
After using Bulk updates to modify multiple contacts, sometimes the number of contacts updated differs from the number of contacts selected, and you get the following notification:
This happens in the following scenarios.
Bulk updates
Date - Reschedule feature
- When changing the date of a Next Action:
- Only contacts with an existing Next Action that is assigned to the user performing the update will be updated.
- Contacts with Next Actions assigned to other team members will not be updated.
Actions
Status
E.g. Jane Doe has the Status label Lead already assigned and is selected in bulk to be updated to a Lead Status label, her Status label will not be updated.
Tags
E.g. Jane Doe has the Tag VIP already assigned and is selected in bulk to be updated with a VIP Tag, the Tag will not be applied to her.
Owner
Advanced bulk updates
Lead source
E.g. Jane Doe has the Lead source Referral already assigned and is selected in bulk to be updated to a Referral Lead source, her Lead source will not updated.
Contact address
Organization address
Sync Status
- The contact will not be updated and the sync will not be enabled:
- If the sync for the Status label is already enabled for the organization.
- If there is only 1 contact within the organization
Sync Tags
- The contact will not be updated and the sync will not be enabled:
- If the sync for the Tags is already enabled for the organization.
- If there is only 1 contact within the organization