Pipeline - Kanban View

The Kanban view provides users with a comprehensive overview of all ongoing deals within the CRM. You can easily access and manage your deals here and advance them through your sales cycle.

There are 2 Pipeline Views available for you to choose from.


View and access Deals on the Pipeline Kanban View

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Go to the Pipeline Page and select the Kanban view icon (top right-hand side). Here you can see an overview of all active deals in your CRM and their respective deal stage.

Pipeline Page l Kanban View

Note: If you have multiple Pipelines you will see all deals included in the selected Pipeline. You can choose another Pipeline from the dropdown at the top.

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To access and edit details of a deal, simply click on a deal card.

Click on any deal card displayed on the Kanban View.

Deal Cards

The Deal cards show you the main details about a deal in just one look:

  • Deal name
  • Contact associated
  • Deal amount
  • Expected closing date - Edit the expected closing date for a deal by clicking on the date and selecting a new date from the date picker pop-up window.

    Note: If the expected closing date is overdue it is highlighted in red.

Pipeline page l Kanban View l Deal card

It also indicates if a Next Action is assigned to the associated contact of the deal and the icon is color-coded:

  • Orange - due Today
  • Grey - due in the future
  • Blue - Waiting for
  • Red - overdue

The Deal Card displays a flag if a Next Action is assigned and is color-coded in red, yellow, grey, blue, or red.

Notes:

  • Hovering over the Next Action icon reveals an info box that will show you the Next Action text and due date.
  • Multi-month Deals are marked with a rotating arrow icon and by hovering over it it will display details about the recurring deal.

Move deals between Deal stages

You can easily move deals between deal stages, by dragging and dropping them in the Kanban View.

1
Select a deal card and simply 'drag and drop' to your preferred deal stage.

Click and hold to drag and drop a deal card into another Deal Stage.

Notes:

  • You can delete a deal or mark it as lost by clicking on the deal card and dragging it to the Trash can icon or Lost field above the Kanban View.
  • Manual sorting applies (your deal will remain in the same position as you dropped it unless you click the resort icon).
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Manual sorting applies (your deal will remain in the same position as you dropped it).

Click the resort icon to reorder deals by expected close date or amount.

Click on the resort icon at the top of the Pipeline page to reorder deals by expected close date or amount.

Note: Under Pipeline Values, you have the option to choose from "On refresh sort by: Expected close date or amount", see here.

Click on dropdown for Pipeline Values to configure the

Archive Won Deals

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A deal can be archived once it has been moved to the Won column, by clicking on Archive.

Click on

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Once a deal has been marked as Won, it will be archived after 30 days by default. This can be configured by clicking on Auto-archive: 30 days you can choose between:
  • After amount of days - The Won deal will be archived after the set number of days has been reached.
  • End of each month
  • Off (archive manually, up to 500 deals)
  • Click on

    Note: You can hide the Won column from the Kanban view if you wish.

    To do this, click on Configure above the Kanban View  → at the bottom of the pop-up window is the Won deal stage  → click on the checkbox next to Hide.

    Go to the Pipeline Page and click

    Notes:

    • If the number of deals in the Won column exceeds 500, they will be automatically archived, starting with the oldest deals first.
    • Archiving a deal will not delete the Won deal from the account.
    • Archived deals can be viewed in the Deal list and on the Contact Timeline.
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