Email send - Why an email may fail to send
If you have connected up your email account to OnePageCRM - Gmail or Outlook / Office 365 and an email fails to send, you will get an email to notify you.
Why an email may fail
The reason an email may fail to send may be caused by an authentication error sent by the email client.
What to do if an email fails
The best way to get your account back on track is to disconnect and reconnect your account again.
- Go to Apps → All Integrations → select Email → Disconnect
- To reconnect, select your email client - Gmail or Outlook / Office 365 → click Connect and follow the steps.
- We recommend that you check your Email Client (sent items folder) to confirm 100% that the email has not sent. If it hasn't, then you should resend it.