Email send - Why an email may fail to send

If you have connected up your email account to OnePageCRM - Gmail or Outlook / Office 365 and an email fails to send, you will get an email to notify you.

Why an email may fail 

The reason an email fails to send may be caused by an authentication error sent by the email client.

What to do if an email fails

The best way to get your account back on track is to disconnect and reconnect your account again.

    1

    Go to your User Profile / Initials (in the top right hand corner) → Select Apps and Integrations Email.

    2
    To reconnect, select your email client - Gmail or Outlook / Office 365 → click  Connect and follow the steps.

    NOTES
    • We recommend that you check the sent items folder in your Email Client to confirm 100% that the email has not sent. If it hasn't, then you should resend it.

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