How to enable and disable two-factor authentication

In OnePageCRM you have the option to enable two-factor authentication (2FA) using an authenticator app, such as Google Authenticator. 2FA gives you an extra layer of security as it requires verification using a second device, such as your mobile phone.

In this article:
Enable 2FA Disable 2FA

Enable 2FA

1
Click on your User profile → Users, Plans and Billing → Users

2
Select your user → Enable two-factor authentication

3
Set up 2FA


4
Download your preferred authenticator app → Next


5
Scan QR Code → Next


6
Enter the code on your authenticator app → Next

7
Enter mobile number → Next

8
Enter the code sent to you by SMS → Next
9
Done
Note: 
If you tick the “Remember for 30 days” checkbox before logging in with 2FA, you won’t need to log in using 2FA as OnePageCRM will allow access for 30 days.

Disable 2FA

1
Click on your User profile → Users, Plans and Billing → Users.

2
Select user → Disable two-factor authentication
3
Disable


NOTES

  • The Account owner must have a valid email address to enable 2FA for the account.
  • Account owners and Administrators can disable other Administrators' and users’ 2FA settings.
  • No user or Administrator can disable 2FA for an Account Owner.
  • If you’re constantly receiving incorrect codes, please check and amend the time on your phone to be synced to real-time, and try again.
  • If you’ve lost your 2FA device, please see here for steps on recovering your account.
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