How to enable and disable two-step authentication

Please note: This feature is in a closed beta test program. For more information please contact the Customer Success team at support@onepagecrm.com.

In OnePageCRM you have the option to enable two-step authentication (2SA) using an authenticator app, such as Google Authenticator. 2SA gives you an extra layer of security as it requires verification using a second device, such as your mobile phone.

In this article:
Enable 2SA Disable 2SA

Enable 2SA

1
Click on your User profile → Users, Plans and BillingUsers

2
Select your user → Enable two-step authentication

3
Set up 2SA


4
Download your preferred authenticator app → Next

5
Scan QR Code → Next

6
Enter the code on your authenticator app → Next

7
Enter mobile number → Next


8
Enter the code sent to you by SMS → Next


9
Done

Note: If you tick the “Remember for 30 days” checkbox before logging in with 2A, you won’t need to log in using 2SA as OnePageCRM will allow access for 30 days.

Disable 2SA

1
Click on your User profile → Users, Plans and BillingUsers

2
Select user → Disable two-step authentication

3
Disable


NOTES

  • Account owners and Administrators can disable other Administrators' and users’ 2SA settings.
  • No user or Administrator can disable 2SA for an Account Owner.
  • If you’re constantly receiving incorrect codes, please check and amend the time on your phone to be synced to real-time, and try again.
  • If you’ve lost your 2SA device, please see here for steps on recovering your account.
  • 2SA can only be used for logging on to the web app through a browser. 2SA is not available for the OnePageCRM Mobile Apps yet. 

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