Help Scout

Help Scout is a customer service software that brings all email and chat conversations with a customer to a shared inbox, keeping the whole team on the same page. 

Connect OnePageCRM with Help Scout for an enhanced customer experience by quickly adding new contacts or opening existing contacts in OnePageCRM right from your Help Scout dashboard, along with the option to view contact details and associated deals right inside of Help Scout.

In this article:
How to install the Help Scout Integration
How to select the information to be displayed

How to install the Help Scout Integration

1
Go to your User Profile / Initials (in the top right hand corner) → Select  Apps and Integrations.  
2
Under Communication Apps select Help Scout → click  Install.
3
Under the ' Connect Help Scout to OnePageCRM' section, copy URL and Secret Key.
4
Log in to Help Scout, go to Manage →  Apps →  OnePageCRM app  Install App  Settings.
5
Paste OnePageCRM URL and Secret Key into the corresponding fields.
6
Select Mailboxes to enable the integration for your desired company.
7
Click  Save.

How to select the information to be displayed in Help Scout

1
Select Deal information check-box to show all Pending or recently Won/Lost deals from OnePageCRM in Help Scout.
2
Select Custom fields to be displayed in Help Scout.
3
Click Save to submit your preferences.
NOTES
  • Help Scout integration can be enabled and configured by the Account Owner or Administrator user only.
  •  If a Help Scout contact does not exist in OnePageCRM it can be added in one click from Help Scout.
  • View existing OnePageCRM contact details such as Next Action, tags, status, pending and recently Won/Lost Deals and custom fields.